Archive for June, 2011

Delegating: A Manager’s Art

Thursday, June 30th, 2011

DelegatingToday we begin a regular Thursday morning series on “delegating.” Like decision making and time management, delegating is one of those activities expected and required of all managers, but one rarely taught or discovered on your own.

And those who do learn by watching others often learn the wrong things to do.

thus, we present a series of articles and discussions to help small business owners and managers with this critical management task.

The authors, Stephanie McFarland and Bob Dittmer, bring more than 55 years of management experience to these articles. We hope you gain value from them.

Defining Delegation

Once the decisions have been made, it’s time to get to work. But you can’t do it all yourself. And if you think you can, you’re wrong. In fact, doing it all yourself can burn you out, dull your decision-making skills, and make you the weak link in the team’s drive for success.

You need to delegate! But just what is delegation?


Starbucks: Coffee Needs Sweetener

Thursday, June 30th, 2011

StarbucksSeems like the fast-food industry is its own breeding ground for PR problems.

The last time I wrote an article about self-induced crisis was about McDonalds. Well, not to be undone, here comes Starbucks with its own latest quandary.

About a week ago, in Long Island, NY, a woman customer wrote a letter to Starbucks saying a gay employee (we’ll call him Bill) was being ridiculed by a woman employee in front of other customers. During the employee “discussion” Bill tossed her his keys and left. In the letter the woman says she witnessed a “brazen and unapologetic display of homophobia.” Of course, the letter got posted to the Internet, where bloggers and news outlets picked up the story.


People Skills: Social intelligence vs. technical knowledge

Wednesday, June 29th, 2011

People SkillsThough we spend the vast majority of our lives developing our technical capabilities to make us attractive in the job market, few of us put specific focus on developing our people skills.

But it is the people skills – also known as social intelligence – that determine our overall long-term success. After all, we don’t work in a vacuum. We work with other people, in a myriad of situations and circumstances.

Think about it for a moment. Just about anyone can learn technical skills associated with their area of interest. Add practice to that knowledge and you get technical proficiency. Technical skills require us to understand and implement concepts, theories, and tactical knowledge, such as how to work with a specific business or industrial machine. But these do not have opinions, experiences, values, emotions – the things that make working with people both difficult and rewarding.


Mobile Display Advertising Doubles in Past Two Years

Tuesday, June 28th, 2011

mobile display adsThe number of advertisers using mobile display advertising campaigns has more than doubled in the past two years, with mobile content and publishing accounting for half of all products advertised on mobile devices. According to comScore, Inc., advertisers used mobile display advertising campaigns to reach consumers, up 128 percent from two years prior, demonstrating the growing use of the mobile channel for advertisers. An analysis of advertised categories revealed that mobile content and publishing accounted for 50 percent of mobile ads, while 26 percent of display advertisements were for consumer discretionary goods. (more…)

Decision Making: Share, or not?

Tuesday, June 28th, 2011

Decision MakingSharing your decision making. Seems like a simple question, doesn’t it? To share that decision or not to share it. Yet it is not always that easy to tell.

If you have analyzed the situation as we have already suggested, you know who needs to be involved. But, do you know whether they need to share in the decision process or just be consulted?

We’re back to some of those initial and important questions. Who should be involved and why? The why will suggest if they need to be a co-decision maker. Sometimes there is just one other person with an important stake in the outcome of the decision. When that is the case, consider consulting and sharing the (more…)

Time Management: The Second Greatest Time Killer

Monday, June 27th, 2011

Time ManagementThe second greatest time killer is communication!

That is to say, unnecessary, inefficient, time-consuming communication. We spend far too much time talking with others, writing memos to each other, writing and sending e-mails to each other, leaving voice mails with each other, posting to Facebook, Tweeting, etc.

But chatting on the telephone is the single greatest barrier to effective time management of them all. We are not organized or prepared for our phone calls so we ramble in a disorganized fashion all over the topic or purpose of the call using far too much time. Most people don’t think through what they want to talk about before they pick up the phone and punch the speed dial. That leads to very inefficient telephone conversations fraught with confusion, chaos, misunderstandings and dropped responsibilities.


Time Management: Make a To Do List

Sunday, June 26th, 2011

Manage Your Time!Managing your time means knowing what to do with your time. While it seems an inconvenience, creating a To Do List is a great tool for making the most of the time available to you. Once I started using a To Do List, I became much better at managing my time – and I saved time as well!

A To Do List is simply that, a list of things that must be done.

The list keeps you aware of the tasks you need to accomplish, and provides you a tool to manage those tasks.